Norwood home retains ‘outstanding’ rating from Care Quality Commission

One of the Jewish community’s biggest charities got a boost this week when one of its care homes retained its ‘outstanding’ rating from the Care Quality Commission, putting it in the top 2 percent of residences nationally.

Norwood praised its staff for their efforts at 30 Old Church Lane in Stanmore after it continued being one of the best 100 care homes in the country, following its latest audit, which maintains the highest rating, first won in January 2016.

The home houses seven adults with learning difficulties and the organisation was especially proud of its latest success given that there was a change in management last year, Home Manager Peter Behan being promoted to Norwood’s Head of Adult Services for London and acting Home Manager Maria Bustalan taking over.

“All relatives and people who used the service we spoke with told us that the home was extremely well managed and people’s needs, choices and expectations were central to the provision of care,” the inspectors wrote.

They praised the charity’s “new innovative schemes and programs to monitor safeguarding and behaviours that challenge the service” as well as the staff for looking at “creative ways to help people who used the service to gain new skills, become more independent and become a valued member within the community, by following their aspiration of gaining paid employment”.

Behan said: “This is fantastic news for all of us. Not only have we maintained the overall Outstanding rating but have also been rated Outstanding in ‘well-led’, which is the most difficult to achieve.”