Airline fined over kosher food
Judge José Marcos Marrone said the airline had “failed to provide the services” it had promised, causing the plaintiffs “emotional suffering”
A Brazilian court has fined American Airlines £1,300 ($1,759) for not providing as promised kosher meals to two Jewish passengers on long distance flights.
One passenger related their experience onboard a 10-hour flight from New York to São Paulo, the other went nine hours from Madrid to Philadelphia,
then again from Chicago to London.
In his ruling, Judge José Marcos Marrone said the airline had “failed to provide the services” it had promised, causing the plaintiffs “emotional suffering”, in part because all other passengers were able to eat.
Although airlines do not by law have to provide any food in the US or Brazil, consumer protection laws allow for penalties if a promised transaction is not completed. On its website, American offers “special meals”, including kosher food.
In the terms and conditions, it says passengers from Brazil can only get kosher food if they are leaving from Rio de Janeiro or São Paulo.
American Airlines was found to have ‘failed to provide the services it promised’
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